Legal
Refund, Cancellation & Dispute Policy
Last updated: October 9, 2026
This policy explains how you can cancel a subscription or engagement with SM DIGITAL HUB LLC and when you can get a refund. It forms part of our Terms of Service. If a signed quote or Agreement contains different cancellation or refund terms, those terms apply to that engagement. All amounts are in US dollars (USD).
1. Summary
| SaaS subscriptions | Cancel at any time. Cancellation takes effect at the end of the current billing period, with no further charges. Partial periods are not refunded, except in the cases listed below. |
|---|---|
| Project deposits | Fully refunded if you cancel before work starts. |
| Work in progress | You pay only for the work performed up to cancellation. Any prepaid amount above that is refunded. |
| Maintenance plans | Cancel at any time, effective at the end of the current monthly period. |
| Billing errors | Always refunded in full. |
| Refund timing | Issued within 10 business days of approval, to the original payment method. |
2. SaaS subscriptions
Cancellation
You can cancel a subscription at any time, online from your account settings (where available), by email or by phone. You do not need to give a reason. Cancellation takes effect at the end of the current billing period. You keep full access until then and are not charged again. We confirm every cancellation by email.
Automatic renewal
Unless cancelled, subscriptions renew automatically for the same billing period (monthly or annual) at the then-current price. We give at least 30 days' notice of any price change, and for annual plans we email you a reminder before renewal.
Refunds
Subscription fees are billed in advance and are not refunded for partial billing periods or unused time. We do issue a full or pro-rata refund in the following cases:
- you were charged in error, charged twice, or charged after a cancellation took effect;
- the service was unavailable or materially defective for a significant part of the billing period due to a cause within our control, and we could not fix it within a reasonable time after you told us;
- an annual subscription renewed and you ask us to cancel it within 14 days after the renewal date, in which case we refund the unused portion of the renewal;
- a refund is required by applicable law.
Free trials
If a free trial is offered, you can cancel at any time during the trial and will not be charged. Before you sign up, we tell you how long the trial lasts, what the subscription costs once the trial ends, and when the first charge will be made.
3. Projects, consulting and maintenance
- Before work starts: you can cancel an accepted quote by written notice. Any deposit paid is refunded in full.
- After work has started: you can cancel at any time by written notice. You pay for the work performed and the third-party costs incurred up to the date we receive your notice. Any prepaid amount above that is refunded. Deliverables completed and paid for are handed over to you.
- Time and materials / consulting: hours or days already performed are billed and are not refundable. Prepaid hours that have not been used are refunded when the engagement ends.
- Maintenance and support plans: you can cancel at any time. Cancellation takes effect at the end of the current monthly period, unless the Agreement provides otherwise. Partial months are not refunded.
- Non-conforming deliverables: if a deliverable does not match the agreed specifications, tell us within 10 business days of delivery. We will correct it at no extra charge. If we cannot correct it within a reasonable time, we will refund the amount paid for the non-conforming part.
- Cancellation by us: if we have to cancel an engagement, we refund all amounts paid for work not yet performed.
4. How to request a refund or cancel
- Contact us by email at contact@smdigitalhub.com or by phone at +1 (307) 293-0322. Include your name, company, and the invoice or subscription concerned.
- We acknowledge your request within 2 business days.
- We reply with a decision within 10 business days.
- Approved refunds are issued to the original payment method through Stripe, or by bank transfer for payments made that way. Depending on your bank, the refund usually appears within 5 to 10 business days after it is issued.
5. Billing disputes and chargebacks
If you do not recognize a charge or disagree with an invoice, please contact us first at contact@smdigitalhub.com or +1 (307) 293-0322. We will investigate and respond within 10 business days. Most issues can be resolved quickly and directly, without going through your bank.
You keep the right to dispute a card payment with your card issuer. If you open a chargeback, we will provide the issuer and Stripe with the relevant documentation, such as the quote, invoices, delivery records and correspondence. If a dispute about our services cannot be settled informally, the dispute resolution terms of our Terms of Service apply.
6. Contact
- Email: contact@smdigitalhub.com
- Phone: +1 (307) 293-0322
- Mail: SM DIGITAL HUB LLC, 5830 E 2nd St Ste 7000, Casper, WY 82609, United States
- Online: the contact form on our website